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Some common questions from our previous customers
We ship worldwide with Fedex . Estimated international express shipping time is between 3-5 working days.
Your order will be shipped within 1-5 business days from the date of purchase.
When purchasing please add a contact phone number for shipping purposes (this is essential for our carrier to deliver the parcel)! Message me or leave a note to your order.
Links to track your package by entering tracking number provided via tracking confirmation email that was sent to you through:
Once your order is shipped you will receive tracking information email with tracking number for your package.
If an authorized recipient is not available on delivery time, Fedex will leave a notice to pick up the package at the Fedex Office or request to reschedule delivery direct from Fedex.
If you are not pleased with ordered items please contact me with your problem BEFORE LEAVING A FEEDBACK. We believe in providing the highest quality materials and a great customer service.
We accept returns and exchanges by contacting me within 14 days of when your package was delivered. The item needs to be returned back to us. This rule does not apply to custom-made products and items that can’t be reused for health or hygiene reasons (items such as earrings).
For returns, we issue a total item refund. We do not refund shipping cost. Refund will process in about in a week after receiving your packages.
Our products have been crafted by hand by local artisans in Marrakech, Morocco using sustainable and natural materials.
Note: All of our bags are 100% handmade. Therefore, there may be slight variations in design, size, and color from the images shown.
♥ CUSTOM AND WHOLESALE ORDERS ARE WELCOME ♥